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Customer Service

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Support

Our customer service is available Monday through Friday during core working hours from 7:30 a.m. to 4:15 p.m.. Our competent staff are happy to help with any questions you may have about IFAM products.

Services

  • Telephone advice and support via our hotline
  • Project-related programming of devices and systems (e.g. electronic site plan panels, System4000)
  • System expansion
  • Project consulting, inventory, start-up assistance and maintenance 

T  +49 (0)361 659 11 - 29
T  +49 (0)361 659 11 - 30
T  +49 (0)361 659 11 - 31
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Sales & Marketing

Do you need a customized offer for our services or would you like to learn more about our products? Our sales and marketing team is committed to providing you with the expertise and support you need to develop the best solutions for your requirements. Our team is also responsible for order confirmations or complaints.

T  +49 (0)361 659 11 - 13
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T  +49 (0)361 659 11 - 25   
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Repair

Should an IFAM product not function as usual, please contact us by email or telephone or send the product to the following address, quoting the customer and order number:

IFAM GmbH Erfurt
Gustav-Weißkopf-Straße 9
99092 Erfurt

T  +49 (0)361 659 11 - 65
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Accounting

The accounting department is your point of contact for all questions regarding invoices and payments. Our team will ensure that your concerns are addressed quickly and reliably. We are happy to help if you have any discrepancies or questions about an invoice.

T  +49 (0)361 659 11 - 27
T  +49 (0)361 659 11 - 45
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